So colin, just to clarify, you basically took yours out of the box, still in the 'transport' position and installed it as such? I'm having this problem, and DAMN is it annoying... mine also has 2 circlips, one at the top where the head makes contact to the tensioning rail, and one in the middle.. when I installed mine, I hit it on something hard to unspring it, and recompressed it in a vise until it clicked,, it decompressed back down to that middle snap ring, thus I thought that's what the manual meant.. the upper ring stayed exposed, the middle one was now in the body of the tensioner.. I thought I was following the instructions to a 'T' but apparently something is horribly wrong lol